RTS (Ready Theatre Systems) support: the official links for theatre staff

This is an unofficial guide written by Filmgrail. Filmgrail is not affiliated with, endorsed by or a reseller of Ready Theatre Systems. Every link below goes to Ready Theatre Systems's own website. We never ask for, see or handle your Ready Theatre Systems username, password, PIN or API keys, and you should never type them anywhere except on Ready Theatre Systems's own sign-in pages.

This page is about Ready Theatre Systems of Knoxville, Tennessee, the cinema point-of-sale company. Many unrelated products are also called RTS.

The links were checked on 6 November 2026. If one has moved, start from rts-solutions.com.

RTS runs on a server in your building: your registers, kiosks and office connect to it, so the box office keeps selling through internet outages. It has no public web login page that we could find. Staff accounts are set up inside your RTS system, so if you cannot sign in to a register, ask your manager first. If your manager cannot help, call RTS support.

Moviegoers buy through your theatre's online purchase pages, website or apps. They never use the staff sign-in.

RTS sets out its options on its 24/7/365 Support page:

• Call (865) 212-9703 for anything urgent, day or night. RTS says its support team is U.S.-based and that there is no phone tree.
• Email support@rts-solutions.com for anything that can wait. Requests and replies are kept in your support history.
• Remote support: a technician connects to your register so they can see what you see. Start it from the Customer Hub.
• Self-help: the knowledge base and, in RTS 8, an AI Support Chat built into RTS for how-to questions.

Sales has the same main number, extension 140, and the address sales@rts-solutions.com.

The Customer Hub also has forms for a change of ownership, app setup, online gift cards, training and new account setup.

Yes. RTS lists an Open API for your website and developers on its Integrations & Accounting page, and says API and data access are included with no extra fees. The same page lists a showtimes feed for your website, live showtimes and seats for third-party ticketing sites, read-only database access for BI tools, and exports to accounting, payroll and box office reporting services.

RTS 8 also connects AI assistants such as Claude or ChatGPT to your theatre data through MCP, read-only by default. See AI Assistant & MCP.

RTS has supported theatres for more than three decades. If you are reviewing your options, we keep a neutral list of RTS alternatives and a Ready Theatre Systems supplier profile.

You may not need to replace your point of sale. Filmgrail runs on top of an existing box office and supplies the website, apps and online checkout. An RTS connector is available on demand: it is built during onboarding, which takes about a month. See the RTS integration page.