DX login and support: the official links for cinema and culture-house staff

This is an unofficial guide written by Filmgrail. Filmgrail is not affiliated with, endorsed by or a reseller of DX. Every link below goes to DX's own website. We never ask for, see or handle your DX username, password, PIN or API keys, and you should never type them anywhere except on DX's own sign-in pages.

This page is about DX from Dialog eXe AS in Bodø, the Norwegian ticketing, POS and event-planning system. Bought a ticket? DX points ticket buyers to the eBillett help page and post@ebillett.no instead.

The links were checked on 6 November 2026. If one has moved, start from dx.no.

• dxWeb (app.dx.no) is the browser back office. DX's sign-in also covers dxVare (vare.dx.no) and CustomWeb.
• dxPos is the till. Its users are separate from dxWeb, so a dxWeb password reset does not change your dxPos password.
• Scanner is a dxWeb access level for staff who only scan tickets in the scanner app.
• eBillett is where audiences buy tickets online. Staff do not run the venue from it.

In dxWeb, access levels include full access, tenant (leietaker) access to one hirer's sales figures, read-only, events-only and scanner. See Styr hvem som har tilgang til hva.

• Forgot your dxWeb password? Click Husker du ikke passordet? in the login window, enter the email address for your user and click Send E-post. DX emails you a reset button.
• Want to change it while logged in? Click your name at the top right of the side menu, choose Din profil, then Lagre nytt passord.
• dxPos password? Log in to dxPos, open the menu at the top left and choose Endre passord. New dxPos users are created by a supervisor (superbruker) from the same menu.
• No dxWeb user yet? An administrator opens Innstillinger > Brukere and clicks Inviter bruker. See Legge til nye brukere.
• Everything slow or down? Check status.dx.no first. See DX's guide to the status page.

DX lists these routes for its partners on its support page:

• Phone: 75 50 98 09, weekdays 09:00 to 17:00. After 17:00 and at weekends, call only for urgent matters.
• On-call (vakttelefon): staffed weekdays 17:00 to 23:00 and weekends 09:00 to 23:00, for incidents that stop operations.
• Email: support@dx.no.
• Chat: click the chat bubble at the top right while logged in to app.dx.no.
• Remote help: install TeamViewer so DX can access your PC.

DX's company details: Dialog eXe AS, Jernbaneveien 85, 8006 Bodø.

DX covers ticketing, POS and event planning for Norwegian cinemas and culture houses. If you are reviewing your options, compare the parts audiences see: the website, the apps and the online checkout. Our guides to cinema ticketing software, box office software and software for culture houses that show film set out what to look for.

Filmgrail runs on top of an existing box office and supplies the website, apps and online checkout. A DX connector is available on demand: it is built during onboarding, which takes about a month.