Agile Ticketing login and support: the official links for venue staff

This is an unofficial guide written by Filmgrail. Filmgrail is not affiliated with, endorsed by or a reseller of AgileTix. Every link below goes to AgileTix's own website. We never ask for, see or handle your AgileTix username, password, PIN or API keys, and you should never type them anywhere except on AgileTix's own sign-in pages.

Bought tickets from a venue and need help? Contact the venue. This page is for venue staff who run their box office on Agile Ticketing Solutions (ATS).

The links were checked on 6 November 2026. If one has moved, start from agiletix.com.

• Web Portal runs in a browser (Edge, Chrome or Safari) at portal.agiletix.com. You enter your Username, Password and Domain. Only tick Stay logged in for 2 weeks on a computer you do not share.
• ATS app is installed on your PC. You enter Username, Password and Domain, then choose Sales, Admin or PoS.
• Training domain: type train\ before your domain, with no spaces, to log in to your training copy. It is refreshed every Monday from your live system, so it runs up to a week behind, and customer emails and addresses in it are scrubbed.
• Single sign-on (SSO): AgileTix supports SAML and Microsoft Entra. SSO must be enabled for your domain first, and the user must already exist in Agile with the same email address. Then enter your Domain and click the SSO button.

• Forgot your password? Click Forgot Your Password on the Web Portal or app login screen and enter the email address on your account.
• Locked out after too many attempts? An administrator opens your user (Settings > Security > Users in the Web Portal, or the Security folder in the app) and clicks Clear Failed Logins. If that button cannot be clicked, you are not locked out and just need a new temporary password.
• New temporary password? The administrator uses Change Password and leaves Require Password Reset Next Login ticked, so only you know the final password. Passwords must be at least 12 characters.
• Calling support for a reset? AgileTix uses the Security Passphrase stored on your user record to verify you.
• New user missing from training? The training domain only copies over on Mondays.

See New User Setup and Password Reset for the full steps.

Start with the knowledge base. If it does not answer the question, use Request Support in the support portal or email support@agiletix.com. The office number published on agiletix.com is (615) 360-6700.

On each user record, only staff with Allow Agile Administrative Requests ticked may ask AgileTix to make system changes for your venue, so check who has that permission before you call.

AgileTix publishes a Zapier integration for connecting it to other tools. We did not find public API developer documentation, so ask AgileTix support what is available for your setup.

AgileTix serves cinemas, art houses, festivals and other venues. If you are reviewing your options, we keep neutral comparisons: Agile Ticketing alternatives, Filmgrail vs Agile Ticketing and our Agile Ticketing Solutions supplier profile.

You may not need to replace the box office. Filmgrail runs on top of an existing one and supplies the website, apps and online checkout. An AgileTix connector is available on demand: it is built during onboarding, which takes about a month. See the Agile Ticketing integration page.