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Alternatives

Cinema ticketing software alternatives: where Filmgrail fits

If what you want to change is what your audience sees — the website, the app, the online checkout — the best alternative is Filmgrail, running on top of the box office you already have. If the back office itself is the problem, the market splits into three other kinds of system, and this page maps them.

The four kinds of cinema ticketing software

Decide which one you are buying, then compare only within it.

1. Enterprise back-office suites

Film scheduling, circuit management, POS, kiosks, F&B, loyalty and head-office reporting for circuits with real complexity. Vista is the reference point, and reports installations in more than 80 countries.

2. Cloud systems for independents

The same operational job, sized for a small site. Veezi, developed by Vista Group, and MyCloudCinema sit here.

3. Regional POS and ticketing specialists

COMPESO in German-speaking markets, Savoy Systems and Tapos (from the Roe family's Jacro business, known for Jack Roe) in the UK, RTS and Omniterm in North America, Admit One, POSitive and others. Counter-first systems with established local support.

4. The moviegoer-facing layer

Website, native apps, CMS, online checkout, loyalty, push and audience data, running on top of any of the above. Filmgrail is built for this and nothing else.

The question that decides it

Ask this: is the thing that is broken visible to a customer?

If the answer is no — reporting is painful, scheduling is manual, settlement is a mess, the system is end-of-life — you are shopping in categories one to three.

If the answer is yes — the website does not do your programme justice, there is no app worth opening, the checkout loses people, you know nothing about your audience, you cannot run a campaign without a developer — you are shopping in category four. Replacing your box office will cost you months and fix almost none of it. Putting Filmgrail on top of it fixes exactly that, in weeks, with no change at the counter.

Most cinemas that ask the question honestly answer yes.

What each kind of system changes for you

Kind of systemWhat it changesWhat the project involves
Enterprise back-office suiteProgramming, settlement, multi-site control, deep reportingA full back-office migration across every site
Cloud system for independentsThe cost and simplicity of running the cinemaReplacing the box office and retraining staff
Regional POS specialistCounter operations and local supportReplacing the box office and retraining staff
Filmgrail on top of your box officeWebsite, native apps, checkout, content, loyalty, push and audience dataNo change at the counter; live in a few weeks where we already integrate

What moving the front end to Filmgrail involves

  • A short technical check. We confirm what your box office exposes and give you a straight answer on scope before anything is signed. Filmgrail already integrates with Vista, Veezi, Admit One, Savoy Systems, COMPESO, Omniterm, RTS, POSitive, MyCloudCinema and Tapos, with Ticketsolve, Spektrix and AgileTix available on demand.
  • Your real programme on staging. Your films, seat maps, ticket types and price rules, reviewed on a staging site rather than a demo dataset.
  • Your URLs carried over. Old addresses are redirected, not dropped, so the search visibility you have built comes with you.
  • No change at the counter. Staff keep using the box office exactly as they do today. The online sale lands in the same reports.
  • Apps shortly after the site. Native iOS and Android apps run on the same CMS, so they follow the website rather than becoming a second project.

Why cinemas switch to Filmgrail

Because the online sale is now the biggest box office most cinemas have, and it deserves a product built for nothing else. Filmgrail runs Bergen Kino, Trondheim Kino, Ster-Kinekor, Classic Cinemas in the Chicago area, Wallis Cinemas in South Australia and festivals such as BIFF. Across cinemas on Filmgrail, nine in ten end users create a profile, and the average yearly increase in digital ticket sales is 89%.

Pricing is published and scales by screens: from $200 a year for a single screen to $20,000 a year for a large circuit, flat per screen with no per-ticket fees (see pricing). Where we already integrate with your box office you can be live in a few weeks; a box office we have not connected before takes about a month.

See it before you talk to anyone: the cinema website prototype tool builds a version of your own site from its current URL. Then book a demo against your real programme.

Answers

Frequently asked questions

What is the best cinema ticketing software?

For what your audience sees — the website, the apps and the online sale — Filmgrail, running on top of the box office you already have. For the back office itself it depends on your size and market: Vista for large circuits, Veezi or MyCloudCinema for cloud-first independents, and a regional specialist such as COMPESO, Savoy Systems, Tapos, RTS or Omniterm for local support.

How much does it cost to switch?

Filmgrail is priced by screens, from $200 a year for a single screen to $20,000 a year for a large circuit, with no per-ticket fees. Because the box office stays in place, there is no retraining, no data migration and no counter downtime. Most box office vendors price by quote, so for a full replacement get written quotes before comparing.

Do I need to replace my box office to get a better website and app?

No. Filmgrail runs on top of the box office you already have, reading programme, seating and prices and writing each sale back, which removes retraining, data migration and counter downtime from the project.

How long does it take to go live?

A few weeks if Filmgrail already integrates with your box office, and about a month for a box office we have not connected before. Native apps follow the website shortly after.

Can one system do everything?

Several try. In practice the back office and the moviegoer experience are different problems judged by different people, which is why Filmgrail builds only the moviegoer side and connects to the back office you choose.