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Cinema masking
Masking is the movable black border that frames the screen to the aspect ratio of what is playing — and a missed masking cue is one of the most visible faults an audience sees.
Why black borders make the picture look better
Masking exists because the eye judges black relative to its surroundings. Frame the picture tightly with true black fabric and the image looks deeper and more contrasty than the same image with grey unlit screen around it — no change to the projector at all.
Two conventions exist. Top-and-bottom masking keeps the width constant and moves horizontal borders between flat and scope. Side masking keeps the height constant and moves the sides. Which one a cinema uses is an architectural decision made when the room is built, and it determines which format looks most impressive in that auditorium.
The failure everyone has seen
Trailers in flat, feature in scope, masking cue missing from the show playlist. The feature plays letterboxed inside the flat frame with grey bands top and bottom, and it looks wrong for the entire running time.
Audiences do not have the vocabulary for it but they register it immediately, and it is the kind of fault that produces a complaint about the picture being "small" or "dark". It is also entirely preventable: the ratio field in the package name tells you what is coming, and the cue belongs in the playlist before the first performance rather than after the first complaint.
Frequently asked questions
Why does the screen change size between trailers and the film?
That is masking moving to match the aspect ratio. Trailers are often flat and the feature scope, or the other way round, and the border adjusts to frame each correctly.
What happens if a masking cue is missed?
The picture plays letterboxed inside the wrong frame, with unlit screen visible around it. Audiences read it as the picture being small or dark.
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